Pages and navigation
Give each page a clear job. A customer workspace might have an overview, documents, requests, and account settings. An internal tool might use one queue and a focused detail view.
Describe navigation behavior
Section titled “Describe navigation behavior”Ask for named links and explain where users should land after an action. “After submitting a request, show its confirmation and a link to its status” defines a complete path.
Keep access consistent
Section titled “Keep access consistent”State which pages are public and which need sign-in. Check direct links as well as menu links with the wrong account and while signed out. A hidden navigation item alone does not make its data private.
Test the edges
Section titled “Test the edges”Open a detail link directly, refresh it, use browser Back, and try a missing record. Check navigation on a phone and ensure link text makes sense without relying on an icon.